陈源的博客 – 有感随笔

?我是paypal工作人员Alex，注册前请先与我联系，以便后续得到更便捷的服务(如手续费的调整,账户受限后指导解限……)

1、登陆PayPal账户点击用户信息2、点击注销账户按步骤完成。

注销后可用原Email 姓名 银行信息注册

• 登陆您的PayPal账户。
• 点击页面上方的“交易记录”：



• 找到您要操作退款的交易，并且点击“详细信息”：
  
• 在“交易详情”的页面最底部点击“发放退款”：
  
• 在“退款金额”的方框中输入您要退款的实际金额，点击“继续”（系统默认是全额，但您可以使用部分退款）：
• 在“审查和处理退款”页面确认您的退款信息是否有误，如果确认无误，点击“发放退款”：

  **请注意：PayPal不会额外收取您退款手续费。当您的退款成功之后，之前收取您的交易费我们会按照比例退还给您。

• 退款完成：
  

如果超过60天退款期，请通过“付款”的方式来完成退款。请注意，这样的操作等于一笔新的交易，您的买家将会被收取PayPal手续费。

最近不少不法分子，以出售paypal资金为名义进行诈骗，在此特写一篇！希望大家关注，谨防网络各种骗局

PayPal骗局1：兑换paypal资金服务
不法分子通过多种渠道活得别人的paypal帐户资料，而不少网友因为没有信用卡而需要往帐户载入资金，这也就给了他们乘虚而入的机会。往往是付款给了你，然后第二天资金又被撤回，追踪得不偿失。

解决办法：
不要随便相信陌生人的兑换服务，要找也得找可靠的。不要贪图兑换比例的小便宜，天上掉下来的饼往往是铁饼！博主目前不提供这个服务，以后看群友需求度再说吧！

PayPal 骗局之2：
盗用别人paypal来购物，或者购物了恶意拒付（未授权交易）。Paypal在国内有一个不便之处就是对卖家保障度太低。PayPal可以以未授权交易撤资，有7天的调解时间，如果调解不成功那么资金被撤回。

破解办法：
1.查看对方账户名：有的帐户是国际出了名的骗子来的，可以GOOGLE下查查（此办法效果甚微），别收老外的款是国内的邮件地址或者用户名是拼音那太假了。
2.短期多次和你交易，陌生人多次和你产生交易，资金太大那么也值得怀疑，这种带高风险的生意做不做需要自己去衡量。
3.保存交易数据，如货运单据，和交易订单等
4.经常常看帐户，发现需要调解的交易及时处理。

PayPal 骗局之3：
冒充 PayPal（或eBay）客服或者工作人员，要求你提供个人资料，包括帐户和密码。
要记住，PayPal 和 eBay 永远不会要求你提供个人帐户和密码。不要随便向陌生人透露自己的交易网站以及paypal账户，不要随便加陌生人为好友（以免泄露自己的计算机IP被黑客入侵）。

破解办法：打死我也不说。尤其是永远不要说出密码。

PayPal 骗局之4：
冒充 PayPal （或eBay）发送邮件，要求你更新帐户信息。
有 时候，你会受到一些看起来很像是来自 PayPal （或eBay）的信件，从地址上绝对看不出破绽。信中一般告诉你帐户异常，或者有一笔交易，需要你在几天内登录网站更新资料或确认交易，否则将冻结你的帐户；而后心中给你提供一个看着也很正常的链接；但如果你点击的话会发现，他们并不没有将你打到 PayPal （或eBay）的网站上。这招充满**和吓唬，很有迷惑性，一不小心就有人上当。

破解办法：
不要轻易点击仿冒PayPal （或eBay）信中的链接。http://www.paypal.com这种连接才是paypal官方的，很多时候细心点就可以看的出来是虚假信息。PP安全中心也可以举报虚假邮件信息和网址！

PayPal骗局之5：
利用交易规则诈骗。
对于在网上销售商品的网友，尤其是贵重商品的时候，尤其是要注意。有的客户在购买产品申请退款、撤销交易，这时候PayPal 会要求你在7天之内完成一个协助调查，否则将视为同意退款,而恰恰相当一部分朋友在交易完毕后很少去关注邮箱提示,如果超过7天的调查期限就可能遭遇”我们的调查现已完成，并且已经向PayPal账户持有人退回了资金。”还有的 eBay 用户信用值很低，很可能是职业骗子，他们使用的购物信用**常是偷来的，要谨防这类用户。

解决办法：
完成交易后也要经常留意你的信箱，如果发现问题及时汇报。
作为一个目前使用最为广泛的支付工具，有人想从这里面骗钱，也不是什么奇怪的事情。但我们自己一定要注意，看好自己的钱包，不要上当受骗。但是，如果你真的不幸受骗的话，一定要尽快报告给 PayPal 的客服，尽快解决，争取将这些家伙铲除。

我们老在讨论网站要做成什么样,今天给大家发个外国的买家对于网站的评论.可能大家都可以从中得到借鉴。原文链接不知道，内部邮件同事发的，我借花献佛了……

原文奉上:

Reas** Why C**umers Will Leave Your eCommerce Site

You can make a safe assumption that the reason I am visiting your online store is because I have an intention to buy something from you. All I need from you is to help me find what I am looking for and then take me from point A (product page) to point B (checkout). I am ready to fork over my money if you show me a clear path. So it is up to you to decide how easy or difficult you want my journey to be.
15 Conversion Hot Spots

1.

Don’t Require Registration. Do not force me to register during the checkout process. If I click on checkout, that is usually a safe assumption that I have made a decision to purchase. Please get out of my way so you can take my money as quickly as possible before I change my mind. Don’t present me with unnecessary registration steps or other information that would slow me down. If you want to give me an option to register after the checkout is complete, sure, I will c**ider it.
2.

Write for Humans. Remember that Google is not your target customer – I am. Don’t write your product descripti** or other content containing t** of SEO keywords with a sole purpose to please Google. Sure you need to focus on SEO but the product description has to make sense to customers first. At the end of the day, you might get a good ranking on Google but if c**umers don’t understand the content on your site, you will not win.
3.

Watch Out-of-stock Items. Don’t let me add something to the cart if later you will tell me that it is out of stock. If you already know that something is out of stock, can you please show that upfront on the product page so we don’t waste each other’s time

4.

Delete Empty Categories. Do you have categories that do not have any products online Can you please disable those categories so that I don’t have to click those categories, just to find a “No Products Found” message
5.

Clean-up Your Home Page. Just because you have a lot of promoti** and products on your site, you don’t have to show all of them on your home page. Please keep the home page clean and focus only on few key promotional or merchandise messages that truly tell a compelling story. If you have more than 100 links on your home page, you are trying too hard.
6.

Establish an Arrival Date. It would be nice to know when I will receive an item – not just when you plan to ship it. You know my zip code – you know the delivery times with UPS and FedEx, you know your processing time – so can you please show me a date when I should expect to see the item at my door instead of having me do all guesswork in my head
7.

Don’t Over-recommend. If I add something to the shopping cart, please show me the cart before showing any other recommendati** or offers that I might be interested in. Don’t slow me down by showing 10 recommendati** before I get to my cart page. I have a short attention span and if I get overwhelmed with too much unnecessary information, I might just leave.
8.

Be Careful with Email Addresses. If you take my email address during checkout, please make good use of it. For example, if would be nice of you to follow up few days later to check if the item arrived properly, and if I would be interested in writing a review for the item. I don’t mind writing an honest review – you just have to ask and remind me. Which is a good segue to the next point.
9.

Don’t Change Negative Reviews. If I write a negative review about a product, please don’t go out of the way to moderate the review to put a positive spin to my content. Please remember that customer reviews are supposed to be unbiased and any attempt from your side to hide or suppress the negative reviews is a sure way to lose trust with your loyal customers.
10.

Disclose Final Price Early-on. Don’t wait until the final step in the checkout to show me the final price including the coupon discounts, taxes and shipping costs. I would like to know that information at the shopping cart page so there are no surprises during the final step. If you need my zip code in the shopping cart page to calculate these costs, just ask me and I will be happy to provide that information to you. Which leads me to the next point.
11.

Avoid Duplicate Entries. If I have told you anything about myself such as my zip code, please try to remember it. Don’t make me re-enter that information at the time of checkout. There is a good probability that I will not change that information, but just give me an option to change it later if I need to.
12.

Help Customers Reach You. Please don’t try to hide your contact information just because you want to minimize the number of customer service calls. If you have an 800 number hidden somewhere on the site, please display it prominently. Customers need to know upfront that there is an easy way to contact you if something goes wrong with their order.
13.

Don’t Ask for Too Much Info. When I am providing my credit card information, you really don’t have to ask me what type of credit card it is because you can figure it out from my credit card number. Just show me the credit card type for confirmation and I will let you know if there is a problem.
14.

Simplify Security Checks. While you are thinking about that checkout experience, can you also do something about that Captcha It is nice to know that you are concerned about our security and want to make sure that I am a human. But for the sake of humanity, please don’t make me decipher that 10-character Captcha image. Just try to keep it **, if possible.

15.
Turn Off Advertising. If you display any AdSense ads on your retail store, can you please turn those off That sends a mixed message to me as a customer. If you are truly an online retailer, your focus should be on selling products, not ** a few bucks from customers who accidentally click on those ads and end up somewhere else.

Some of the above points may seem obvious but it is amazing to see even large online retailers who end up building complex checkout processes, overlooking some of these points just because they have a complex business. If you think from customer’s perspective, they really don’t care about complexities in business – they are looking for a ** and intuitive shopping experience.

• 如何查看解除账户限制的步骤
• 关于各个解限步骤的描述
• 上传、传真文件的步骤
• 关于各个解限步骤的举例文件
• 关于账户限制的审查状态

• 关于临时冻结款项的介绍与查看
• 关于临时冻结款项的解决
• 关于临时冻结款项的流程示意

• 保护1: 每笔买家付款审核
• 保护2：拓展卖家保护
• 操作步骤图
• 中国卖家需要提供的邮包追踪资料:
• eBay付款保障计划

I. PayPal 发现买家账户有可疑操作后，随即冻结相关交易。

II. PayPal 会第一时间通知您交易调查的事件发生，提醒您不要发货，并要求您7 天内在调解中心做出回复。同时我们

会冻结买家的PayPal账户，要求其提供相关材料来证明付款资金的来源。 III. 经过PayPal 安全部门15 天的严格审查后，

如果发现该笔交易的资金没有问题，PayPal会解除对该笔交易的冻结，并发信通知您；反之，PayPal 则会撤销相应的交

易，以保护您遭受信用卡退单等其他损失。
如果您在交易调查尚未结束的时候就把物品发给了买家，您将承担可能发生的所有损失！

• 交易调查的类型
  商家收到的PayPal交易调查主要分为两大类：
  • 账户盗用 — PayPal侦测到买家的PayPal账户可能被盗用。
  • 财务信息盗用 — PayPal 检测到买家的信用卡或银行账户可能被盗用。

  我们的反欺诈小组由全球各地的2,000 多名专家组成。该小组全天候工作，帮助保证您的交易安全并确保您的

• 敏感信息不被泄漏。